Route feedback to the right team instantly
AI categorizes every piece of customer feedback and automatically routes it to the right team member — with full context, via email or Slack.
OpenAI GPT-4
Smart classification
Webhook routing
Instant delivery
Email + Slack
Team notifications
Simple pricing
Everything you need to route feedback at scale
- ✓Unlimited feedback submissions
- ✓AI classification via GPT-4
- ✓Webhook-based routing engine
- ✓Email & Slack notifications
- ✓Custom routing rules
- ✓Priority support
Cancel anytime. No contracts.
Frequently asked questions
How does the AI classify feedback?
We use OpenAI GPT-4 to analyze each feedback submission and categorize it by type (bug, feature request, billing, etc.) and sentiment, then match it to your configured routing rules.
Which notification channels are supported?
FeedbackRouter AI supports email and Slack out of the box. You can configure different destinations per category — e.g. bugs go to engineering Slack, billing issues go to finance email.
Can I customize the routing rules?
Yes. You define routing rules via a simple dashboard — map feedback categories and keywords to specific team members or channels. Rules update instantly with no code changes needed.